Privacy & Cookies

Tide & Tree takes the safeguarding of your personal data very seriously. All data collected, stored analysed and used is done so with the utmost respect, due diligence and care. But just in case you need further details, this privacy policy should make everything nice and clear for you.

This privacy policy applies only to the actions of Tide & Tree website use with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites or other website links.

1: What information does Tide & Tree collect?

a) Browsing and using the site

Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This also includes information about pages viewed, products purchased and the customer journey around our websites. You can read more about cookies in the Cookie Policy below.

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Why is this data being collected?

This is to cater your experience whilst browsing the Tide & Tree website and develop and improve the site.

b) If you sign up to the mailing list:

Your name and email will be collected, as well as additional information such as how and when you signed up, the date you updated your preferences and your preferred email format. If you make a purchase from the shop, your profile will be updated on the mailing list with how much you have spent. You can unsubscribe from the mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@tideandtree.com.

Why is this data collected?

This is to make sure you only get relevant emails that you’ve signed up for, and to deliver the highest quality content to your inbox. This includes monthly freebies, a weekly email rounding up the latest in the blog and shop along with special offers and promotions. I may also ask for your preferences and opinions from time to time.

c) If you fill out a form on the website:

Whatever the form asks for! For instance your name, email, website, social media handles and input of any field you have filled in, along with the date and time you submitted the form

Why is this data collected?

This is to make sure a response can be delivered to you that is relevant and helpful, and to allow Tide & Tree to improve the services and products offered.

d) If you make a purchase:

Your name, billing address, email address, what you ordered and how much you paid. Your payment details are NOT stored.

Why is this data collected?

This is to make sure you get the product or service you asked for in a timely manner.

e) If you register for an account:

Your name, email and username will be stored, along with billing address, past order information and links to purchased downloads.

Why is this data collected?

To allow you to log into your account.

f) If you fill in a product review or blog comment:

Your name, email website (optional) and comment will be stored and your name and comment will be displayed on the website.

Why is this data collected?

This is to discuss a blog article or display your opinion on a product.

2: Sharing your data:

The data collected is used only by Tide & Tree. However, Tide & Tree does use other organisations that may be required to store or process your data to help cater the content to your specific interests, and protect the data that is stored with us. Some of this data may be stored outside the EU, primarily in the USA.

a) Companies Tide & Tree may share your data with:

WordPress – to store user details if you’ve set up an account on the website

GetFlywheel – hosts the website and backs it up so it never gets deleted

Mailchimp – to deliver emails and store/protect your sign-up information

Google Analytics – to track your usage to the website

WooCommerce – to store order information and customer details

Paypal – to process payments using Paypal

Stripe – to process payments using Stripe

123-Reg Webmail – to store any emails or form submissions you submit

b) Website plugins Tide & Tree may share your data with:

Easy Forms – to deliver your sign up information to Mailchimp securely

Mailchimp for WooCommerce – to deliver purchasing and order information from subscribed and non-subscribed customers and deliver sign up information to Mailchimp.

Contact Form 7 – to securely deliver your form submission via email

AntiSpam – to monitor comments, user registrations submission forms and shopping checkouts for spam

c) Third parties

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

3: How is your data being stored?

Data security is of great importance to Tide & Tree and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

All data collected via the website is done so through an encrypted https connection. All data is stored electronically via the companies mentioned above and no data is taken offline or in paper copy.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

4: How long will your data be stored?

We will retain any Data you submit for only the time deemed necessary to complete the services requested.

a) Payments and orders

For payments Tide & Tree retains no payment information, but your order will be retained for reference and general management purposes.

b) Mailing list and accounts

For signing up to the mailing list or registering an account, we retain data submitted until you remove yourself ask to be removed from those services.

c) General contact

If you submit a form or email us, we will retain your email for reference purposes only unless asked to be removed by yourself.

5: What are your rights:

You are entitled to view, amend, or delete the personal information that we hold at no charge. Email your request to hello@tideandtree.com.

6: Changes of business ownership and control

Tide & Tree may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Tide & Tree. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

7: Changes to this policy

Tide & Tree may change this privacy policy from time to time or as required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Last date this policy was reviewed: 3rd September 2018

8: Contact information

Address:

Tide & Tree of 83 Ducie Street, Manchester, United Kingdom (UK), M1 2JQ;

Email:

hello@tideandtree.com

Cookies policy:

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

1: This Website may place and access certain Cookies on your computer. Tide & Tree uses Cookies to improve your experience of using the Website and to improve our range of products and services. Tide & Tree has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

2: All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

3: Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Tide & Tree to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

4: This Website may place the following Cookies:

Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.


Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.  

4: You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

6: You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

7: It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.